Refund & Cancellation Policy

Last updated: April 13, 2026

1. Return Policy

At NINE JEWELLERY, we strive to ensure complete customer satisfaction. If you are not satisfied with your purchase, you may return eligible items within 7 days of delivery for a refund or exchange, subject to the conditions outlined below.

Eligible Items for Return

  • Items must be in their original condition, unworn, and with all tags attached
  • Original packaging must be intact
  • Certificates and documentation must be returned with the item
  • Items must not show any signs of wear or damage

Non-Returnable Items

  • Custom-made or personalized jewellery
  • Items that have been worn, altered, or damaged
  • Earrings for hygiene reasons (unless defective)
  • Items purchased during clearance or final sale
  • Gift cards

2. Refund Process

Once we receive your returned item, our quality team will inspect it to ensure it meets our return criteria. The refund process typically takes 7-10 business days from the date we receive the returned item.

Refund Methods

  • Credit/Debit Card Payments: Refunds will be issued to the original payment method
  • Bank Transfer: Refunds will be transferred to your bank account
  • Cash on Delivery: Refunds will be issued via bank transfer

Please note that shipping charges are non-refundable unless the return is due to our error or a defective product.

3. Cancellation Policy

You may cancel your order before it has been shipped. Once your order has been shipped, it cannot be cancelled and will be subject to our return policy.

Cancellation Timeframes

  • Standard Items: Can be cancelled within 24 hours of placing the order
  • Custom Orders: Cannot be cancelled once production has begun
  • Ready-to-Ship Items: Can be cancelled before shipment confirmation

To cancel an order, please contact our customer service team at contact@ninejeweller.com or call +91 6262839023.

4. Defective or Damaged Items

If you receive a defective or damaged item, please contact us within 48 hours of delivery. We will arrange for a replacement or refund at no additional cost to you.

To process a claim for a defective item:

  1. Contact our customer service with your order number and details of the issue
  2. Provide clear photographs of the defect or damage
  3. Our team will assess the issue and provide instructions for return or replacement

5. Exchange Policy

We offer exchanges for eligible items within 7 days of delivery. Exchanges are subject to product availability.

Exchange Process:

  1. Contact us to request an exchange and receive a Return Authorization Number
  2. Return the original item following our return instructions
  3. Once we receive and inspect the returned item, we will ship the exchange item
  4. If the exchange item is of higher value, you will need to pay the difference
  5. If the exchange item is of lower value, we will refund the difference

6. Return Shipping

Customers are responsible for return shipping costs unless the return is due to our error or a defective product. We recommend using a trackable shipping service and purchasing shipping insurance for valuable items.

For returns due to our error or defective products, we will provide a prepaid return shipping label or reimburse your shipping costs.

7. International Returns

International returns are accepted subject to the same conditions as domestic returns. Customers are responsible for all customs duties, taxes, and shipping costs associated with the return. Refunds will be issued in Indian Rupees (₹) and may be subject to currency conversion fees.

8. Contact Information

For any questions regarding our refund and cancellation policy, please contact us:

NINE JEWELLERY Customer Service
Phone: +91 6262839023
Email: contact@ninejeweller.com
Address: GN 10, GN 11, GN 12, RIICO INDUSTRIAL AREA, FRONT OF LIC OFFICE, Bijainagar, Beawar, Rajasthan, 305624

Business Hours: Monday to Saturday, 10 AM to 8 PM IST

9. Policy Updates

NINE JEWELLERY reserves the right to modify this refund and cancellation policy at any time. Any changes will be effective immediately upon posting on our website. It is your responsibility to review this policy periodically for updates.